Return & Refund Policy

At Floret, every floral arrangement is handcrafted using fresh, seasonal flowers. Due to the perishable nature of our products, all sales are generally final.

Freshness Guarantee

We carefully prepare each order to ensure it arrives fresh and in excellent condition. If your flowers arrive damaged, incorrect, or in poor condition, please contact us within 24 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the arrangement

After reviewing your request, we may offer a replacement, store credit, or refund where appropriate.

Returns

Because flowers are perishable, we cannot accept returns once an order has been delivered.

Order Changes & Cancellations

Orders may be changed or cancelled up to 24 hours before the scheduled delivery date. Once production has begun, changes or cancellations may not be possible.

Non-Refundable Situations

Refunds are generally not available when:

• The recipient is unavailable at the delivery address.
• An incorrect delivery address was provided.
• Delivery cannot be completed due to circumstances outside our control.
• Minor variations occur in flower varieties, colours, or packaging due to seasonal availability.

If a specific flower is unavailable, we reserve the right to substitute it with flowers of equal or greater value while maintaining the overall style and quality of the arrangement.

For any questions, please contact us through our Contact page.